July 2017 | Version 1.0
Intespace (Pty) Ltd (Registration number 2007/021043/07) is committed to protecting its and its group companies (collectively “Intespace”) customers privacy and therefore takes the protection of personal information (POPI) act very seriously. The purpose of this policy is to describe the collection, storage, usage, and protection of Intespace’s information with customers or any of the natural or juristic persons.
This policy applies to:
Personal information includes certain information:
Common examples of the types of personal information which Intespace may collect and process include:
Depending on the goods or services that the customer require, Intespace may also collect sensitive personal information including the customers’:
The customer must accept all the terms of this policy when the customer order Intespace’s goods or request Intespace’s services. If the customer does not agree with the current information in this policy, then the customer may not order Intespace’s goods or request Intespace’s services.
The customer may not access Intespace’s website or order Intespace’s goods or request Intespace’s services if the customer is younger than 18 years old or does not have legal capacity to conclude legally binding contracts.
By accepting this policy, the customer is deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
The customer may only provide Intespace with his/her/its own personal information or the information of another data subject where the customer has such (third party customer) permission to do so.
Intespace may change the terms of this policy at any time by updating Intespaces’ web pages. Intespace will notify the customer of any changes by placing a notice in a prominent place on the website or by sending the customer an email detailing the changes that Intespace has made and indicating the date that this policy was last updated. If the customer does not agree with the changes, then the customer must stop using the website and Intespace’s goods or services. If the customer continues to use the website or Intespace’s goods or services following notification of a change to the terms, the changed terms will apply to the customer and the customer will be deemed to have accepted those updated terms.
Once the customer:
the customer will no longer be anonymous to Intespace as some information could include personal information as indicated below:
This personal information will include the customers’:
Intespace will use this personal information to update the customers’ account, fulfil the customer order provide additional services/products and information to the customer as Intespace reasonably considers appropriate, and for any other purposes set out in this policy.
When the customer order Intespace’s goods or request its services, the customer will be asked to provide Intespace with additional information on a voluntary basis (goods or services information).
Intespace may place small text files called ‘cookies’ on the customers’ device when the customer visits Intespace’s website. These files do not contain personal information, but they do contain a personal identifier allowing Intespace to associate the customers’ personal information with a certain device. These files serve several useful purposes for the customer, including:
Intespace’s website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow Intespace to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Interspace’s’ web beacons do not collect, gather, monitor or share any of the customers’ personal information. It’s merely being used by Intespace to compile anonymous information about Intespace’s website.
The customer may also provide additional information to Intespace on a voluntary basis (optional information). This includes content that the customer decides to upload to or download from Intespace’s website, or when the customer enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of Intespace’s website.
The company may monitor and record any telephone calls that the customer makes to Intespace, unless the customer specifically requests Intespace not to do so.
Intespace may use or process any goods or services information, or optional information that the customer provides to Intespace for the purposes that the customer indicates when the customer agrees to provide such. Processing includes gathering the customers’ personal information, recording it, and combining it with other personal information. Intespace generally collect and process the customers’ personal information for various purposes, including:
Intespace may use the customers’ usage information for the purposes described above and to:
The company will obtain the customers’ consent to collect personal information:
Intespace may use the customers’ personal information to fulfil Intespace’s obligations to the customer.
Intespace may send administrative messages and email updates to the customer about the website. Intespace may wish to provide the customer with information about new goods or services in which Intespace thinks the customer may be interested. Accordingly, Intespace may also send the customer primarily promotional messages. The customer can choose to opt-out of promotional messages.
Intespace may share the customers’ personal information with:
Intespace may disclose the customers’ personal information as required by law or governmental audit.
Intespace may disclose personal information if required:
Intespace may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
Intespace may need to disclose the customers’ personal information to Intespace’s employees that require such personal information to do their jobs. These employees include Intespace’s responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Should Intespace undergo a change in its ownership, a merger with, an acquisition by, or the sale of assets to, another entity, Intespace may assign Intespace’s its rights to the personal information that Intespace processes to a successor, purchaser, or separate entity. Intespace may disclose the transfer on the website should it deem appropriate.
Intespace is committed to take the security of personal information and always endeavour Intespace’s best to comply with applicable data protection laws. Intespace’ hosting company will host Intespace’s website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. Intespace authorize access to personal information only for those employees who require it to fulfil their job responsibilities. Intespace implement disaster recover procedures where appropriate.
Intespace will endeavour to keep the customers personal information as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time Intespace may request the customer to update his/her/its personal information on the website. The customer can review or update his/her/its personal information that Intespace holds by accessing the customers’ account online, emailing Intespace, or phoning Intespace. Please note that to better protect the customer and safeguard the customers’ personal information, Intespace take steps to verify the customers’ identity before granting the customer access to his/her/its account or making any corrections his/her/its personal information.
Intespace will only retain the customers’ personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
During the period of retention, Intespace will continue to abide by Intespace’s non-disclosure obligations and will not share or sell the customers’ personal information. Intespace may retain the customers’ personal information in physical or electronic records at Intespace’s discretion.
Intespace may transmit or transfer personal information from the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside of the country in which it was collected and that in a foreign country’s laws protecting personal information may not be as stringent / specific as the laws of the country in which it was collected. The customers’ consents to Intespace processing his /her/its personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
Intespace may choose to correct or update his/her/its personal information previously submitted to Intespace, by clicking the relevant menu in any of the pages on Intespace’s website or by contacting Intespace by phone or email.
Intespace are not responsible for, gives no warranties, nor makes any representations in respect of the privacy policies or practices of linked or any third-party websites.